Whistle Blower System
In 2011, recognising the need to ensure that the highest ethical standards are consistently upheld and monitored
at all levels of the company, the Company instituted a whistleblower hotline. The Company strongly believes that
the continued viability and integrity of the business depends not only on safeguarding all its assets, including employees, physical assets, and proprietary information, but also on maintaining the safety and wellbeing of all the employees and suppliers and ensuring that they are treated honestly and fairly at all times.
The Company’s whistleblower hotline, known as Suara Matahari, is managed by an independent administrator,
Deloitte, in order to guarantee full protection for informants. Through Suara Matahari, management, employees and suppliers can report any suspected illegal or inappropriate acts in strict confidence and with full anonymity.
Suara Matahari is publicized to managers and staff throughout the Company as well as to suppliers. The
contact centre is staffed by experienced operators who handle incoming reports. Forensic investigation experts
then investigate the reports received and report issues to management.
1. Numerous hotline channels - toll - free phone lines, fax, website, email and mailbox;
2. Promotion of anti-fraud awareness and the whistleblower program to all management, employees
3. Experienced contact center operators;
4. Forensic investigation experts to follow up reports received and present issues to management;
5. Recommendations for improvements.
Reports may be submitted through the following channels:
The informant can contact Suara Matahari on 500-070. This is anonymous; the informant need not state their name if they are unwilling to do so.
Reports can be sent by fax to +62 21 2350-7055
The informant can report via the Suara Matahari Website at http://suaramatahari.tipoffs.com.sg giving
as much information as much as possible in the space provided.
Reports can also be sent via reguler mail to Suara Matahari PO Box 6670, Central Jakarta.
For all written reports, the informant must attach the disclosure cover sheet, which can be downloaded from the
website. To ensure that an appropriate course of action can be determined, the informant should provide at least the following information:
1. Name(s) of those involved.
2. Name of the witness (if available).
3. information about the incident, including date, time, and location.
5. The related nominal or assets.
6. The frequency of the incident(s).
Upon receipt of a report, the operator assigns a unique, anonymous reference number to the informant (for reports submitted via telephone, email or the website), which the informant can use to request updates on the progress of the case. The report is then assessed by the Deloitte analyst, and the results returned to the Company’s representative within one working day. Further actions can then be determined.
Informants can choose from the following options regarding the disclosure of their identity:
1. Full disclosure: the informant is willing to disclose his/her identity to Deloitte and the Company.
2. Partial anonymity: the informant is willing to disclose his/ her identity only to Deloitte. In this case,
Deloitte will keep the informant’s identity confidential from the Company.
3. Full anonymity: the informant is unwilling to disclose his/her identity to either Deloitte or the Company.
In 2015, Suara Matahari handled 37 cases, including alleged violations of the code of conduct, conflicts of interest, and requests for or receipts of money and/or gifts from vendors. The cases involved both internal and external parties. Of the 37 cases, 35 were investigated, 22 were substantiated and 13 were not substantiated. Two cases were still pending at the time of publication of this Annual Report.
A further nine allegations were reported through channels other than Suara Matahari. These included code of conduct and work ethics violations, requests/ receipts of money and/or gifts from vendors, conflicts of interest and using the Company’s money and/or assets for personal benefit. All nine cases have been investigated and seven have been substantiated, while the remaining two cases are still in progress.