The Best Service from Matahari Department Store Once Again Receives Service Quality Award
PT Matahari Department Store Tbk (“Matahari” or the “Company”; stock code: “LPPF”) is proven to be consistent in giving the best service for its customers and received Service Quality Diamond Award. Matahari has successfully won the highest position for department store category.
In giving the best shopping experience for its customers, Matahari offers wide range of high quality products with affordable price, furthermore the best customer service will always welcome the customer while they are shopping at Matahari. The award was given based on the survey which had 2 dimensions of measurement. The 2 dimensions for the measurement are Perceived Service Quality (“PSQ”) and Perceived Service Value (“PSV”). PSQ includes the service accessibility from service center by the customer, the procedure and elements regarding the service process, the staffs that interact with the customers, and the quality for the service solutions. On the other hand, PSV is the perception of the equality between the price and the services provided. From the survey which conducted in Jakarta, Surabaya, Semarang, and Medan, Matahari received Service Quality Diamond Award 2018 with the highest position for department store category.
Service Quality Diamond Award 2018 shows that Matahari has been carrying out its mission to consistently delivering fashion-right products and services that enhance the customers’ quality of life. This award is not only expected to increase the customers’ confidence to keep shopping at Matahari but also to increase the pride of Matahari’s employees.
Seen in the picture, Endah Setyowati Head of Customer Service of Matahari (center) received Service Quality Diamond Award.